Questions, answered.
The warranty, the materials, the mechanisms — and how to work with us. If it isn't covered here, ask us directly.
What does the 10-year replacement warranty cover?
Every CAELEN product is backed by a 10-year replacement warranty. If you encounter a faulty component or a manufacturing defect within the warranty period, we arrange a replacement — without unnecessary delays or complicated procedures.
What is soft-close, and which products have it?
Soft-close is built-in hydraulic damping that pulls a door or drawer shut in slow motion — silently, every time. You’ll find it across CAELEN hydraulic hinges, tandem box drawer systems, corner pull-outs and bi-fold lift-up units.
What is the difference between SS201 and SS304?
Both are stainless steel grades. SS304 contains more nickel and chromium, giving it higher corrosion resistance — worth choosing for humid kitchens and heavy daily use. CAELEN baskets and racks are offered in SS201 with SS304 options on select ranges.
How much weight can CAELEN drawer slides carry?
Concealed Quadro slides are rated to 45 kg, and full-extension telescopic slides up to 90 kg. Tall pantry pull-outs carry up to 60 kg in total, and corner-unit trays are rated at 15 kg each.
Do you supply homeowners, or only trade partners?
Both. Homeowners are typically served through our dealers and modular-kitchen partners, who handle measurement and installation — but you’re welcome to enquire directly and we’ll point you to the right route for your city.
How do I become a CAELEN dealer?
Send us your business details and the ranges you’re interested in. We’ll share trade pricing, MOQs and the full catalogue, then onboard you with product support from specification to installation.
Can I get the full product catalogue?
Yes — request it through the enquiry form or on WhatsApp and we’ll send it to your inbox. Every specification in the catalogue is also published on this site, product by product.
Where is CAELEN based?
CAELEN is headquartered in New Delhi, operated by Caelen Home & Living Pvt. Ltd. Tell us where your project is and we’ll connect you with the right route to supply.